FAQ (Frequently Questions)

Frequently Asked Questions

1. What types of materials do you use for your clothing?

We prioritize high-quality fabrics such as organic cotton, linen, viscose, and recycled polyester. Each product page includes a detailed description of the materials used.

2. What is your return and exchange policy?

You have 14 days after receiving your order to request a return or exchange. Items must be unworn, unwashed, and in their original packaging. Return shipping costs are the responsibility of the customer.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link. You can also track your order via your customer account on our website.

4. Do you offer international shipping?

Yes, we ship to most European countries and internationally. Shipping fees vary depending on the destination and are calculated at checkout.

5. Do your clothes fit true to size?

Our clothes fit true to size. We recommend checking our size guide available on each product page to find the size that suits you best.

6. Are your products ethical and sustainable?

Yes, we work with certified workshops and use sustainable materials to minimize our environmental impact. Transparency is part of our commitments.

7. What are the delivery times?

Delivery times vary depending on your country. In France, standard delivery usually takes 2 to 4 business days. For international orders, expect 4 to 10 business days.

8. Can I modify or cancel my order after placing it?

If your order hasn’t been shipped yet, you can modify or cancel it by contacting our customer service quickly. Once shipped, we can no longer cancel it.