Shipping policy

📦 Shipping Policy
Who We Are
Ameline.co ("we," "us," or "our") operates the website www.ameline.co. Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction.

 

Shipping Costs
•    Free Shipping Worldwide: We offer free shipping on all orders. Free Worldwide Shipping on Orders Over €35
•    Exception: At this time, we are unable to ship to South Korea due to restrictions and currency exchange limitations.

Delivery Area
•    Currently shipping to: EU, USA, Canada & UK.
•    Worldwide Shipping: We ship globally (except South Korea).
•    Future Expansion: We are considering expanding our delivery areas further.

Order Processing Time
•    Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
•    Cut-off Time: Orders placed before 22:00 CET are processed the same business day.
•    Non-Processing Days: Orders are not processed on weekends or public holidays.

Delivery Time
•    Estimated Delivery: Most orders arrive within 2–7 business days after processing, depending on destination.
•    Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.
•    Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items
•    Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
•    Lost Orders: If your order is lost in transit, please reach out to us immediately for assistance.

Returns
- Returns Policy: For detailed return instructions, please refer to our https://ameline.co/pages/refund-and-return

Contact Us 
If you have questions or concerns about this Shipping Policy, please contact us: 
- Email: contact@ameline.co 
- Phone: +34638232885 
- Address: Ávila 2, 08018 Barcelona, Barcelona, Spain 
- Customer service: Monday to Friday between 9:30 am to 5:00 pm