Refund policy
14-Days Easy Free Returns
At ameline.co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.
Return Policy Details:
Return Window: You can return items within 14 days of receiving your order.
Condition: Items must be in their original condition, unused, and in the original packaging to qualify for a return.
Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.
How to Return an Item:
Contact Customer Service: Reach out to our customer service team at contact@ameline.co to initiate your return. Provide your order number and the reason for the return.
Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
Shipping Label: We will provide you with a prepaid return shipping label. Print the label and attach it to the package.
Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.
Refund Process:
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
Refund: After inspection, we will process your refund. It may take 3 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.
Exchanges:
Please give us a call or send us an email to discuss any issues you are experiencing with your product, and we will do our best to make it right for you.
Non-Returnable Items:
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as non-returnable in the product description.
Customer Service:
Business Name: Ameline.co
Address: Ávila 2, 08018 Barcelona, Barcelona, Spain
Phone: +34638232885
Email: contact@ameline.co
Business Hours: Monday to Friday between 9:30 am to 5:00 pm.