Refund policy
🔄 Return & Refund Policy
At Ameline.co, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and exchange process.
Return Policy Details
• Return Window: You can return items within 30 days of receiving your order.
• Condition: Items must be new, unused, and in their original packaging to qualify for a return. Products that have been opened, used, or are not in original condition may not be eligible.
• Free Returns: We cover the cost of return shipping, so you can return your items at no additional charge.
• Return Method: Returns can be made by mail or in store (if applicable).
How to Return an Item
1. Contact Customer Service: Email us at contact@ameline.co with your order number and reason for return.
2. Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions.
3. Package Your Return: Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
4. Shipping Label: A prepaid return label is included in your package. If needed, we can provide one by email.
5. Ship the Package: Drop off the package at the nearest shipping carrier location as instructed in the return authorization email.
Refund Process
• Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the criteria.
• Refund: Refunds are processed within 10 business days after inspection. The refund will be issued in EUR (€) and automatically converted into your local currency by your payment provider.
• Restocking Fees: No restocking fees apply.
Exchanges
• We accept exchanges under the same conditions as returns.
• Please contact us by email or phone to arrange your exchange.
Non-Returnable Items
• Certain items may not be eligible for return due to hygiene or safety reasons.
• Non-returnable items will be clearly marked in the product description.
Customer Service
• Business Name: Ameline.co
• Address: Ávila 2, 08018 Barcelona, Barcelona, Spain
• Phone: +34 638 232 885
• Email: contact@ameline.co
• Business Hours: Monday to Friday, 9:30 am – 5:00 pm (CET)